Help & store info
Pick-up, opening hours, delivery, installation, payment and returns — everything you need to know before you order.
Collect it, or we'll bring it to you
Pick up free from our Maddington warehouse, open 9am – 5pm, or have it delivered to your door — delivery is priced by distance. Want it ready to use? Our installation service is just A$50.
5/6 Ryelane Street, Maddington WA 6109Opening hours
- Warehouse hours9:00am – 5:00pm
Please call ahead so we can have your order ready.
Frequently asked questions
Tap a question to see the answer.
Where is your warehouse?
Our warehouse is at 5/6 Ryelane Street, Maddington WA 6109, in Perth's south-east. Display models are set up there so you can see the real products before you buy. Please call 0478 499 753 before you come so we can have your order ready.
What are your opening hours?
The warehouse is open 9:00am – 5:00pm. Please call 0478 499 753 before visiting so we can have your order ready.
Do you deliver, and how much does delivery cost?
Yes. You can pick up free from our Maddington warehouse, or we can deliver to your door. Home delivery across Perth is priced by distance, so tell us your suburb or call 0478 499 753 for a quote.
Can you assemble and install it for me?
Yes. Our assembly and installation service is A$50, and you can book it together with home delivery (the distance-based delivery fee plus A$50). Otherwise products come brand new in flat pack with step-by-step instructions. If you'd like to collect a product already assembled, please give us at least one day's notice.
Do you deliver to regional WA or interstate?
Please call 0478 499 753 with your address and we'll let you know whether we can deliver and what it would cost. You're also welcome to arrange your own carrier to collect from our Maddington warehouse.
How do I place an order?
Add products to your cart and text the order to us from the cart, call 0478 499 753, ask our chat assistant, or visit the warehouse. We'll confirm stock, delivery and payment with you. No account is needed.
How can I pay?
Bank transfer, PayID or cash. Credit and debit cards are accepted with a 1.4% surcharge. Direct bank deposits take 1–2 business days to clear.
What is your returns and warranty policy?
Unopened products can be returned within one month for a full refund. Defective parts found before assembly or use are exchanged until you're happy, and every product has a one-year warranty against major structural defects. Parts damaged or missing in transport are replaced quickly from our Perth warehouse.
What are your timber coops and hutches made of?
All our timber products use Chinese fir, which handles the weather well and is much harder than pine. Most have an asphalt waterproof roof, galvanised wire mesh, heavy-duty locks and a pull-out tray for easy cleaning.
How many chickens will a coop fit?
Capacity is measured with Isa Brown hens. For example, the budget WP006 coop fits 3–4 hens, the 3-metre WP003 up to 9 and the WP004 up to 12. Each product lists its own capacity.
What do you do with my personal information?
We only use your name, address, phone and email to process your order and look after you, and we never send marketing emails without your consent. This website has no accounts: your cart and saved items stay in your own browser. Messages you send to our chat assistant are stored so our team can review them.
Still have a question?
Ask our chat assistant (bottom right), give us a call or message us on Facebook — we're happy to help.